In Ward 5, some passengers want the old system back, some bus operators say their jobs are a little easier and everyone needs time to regroup. MetroBus routes and names were changed June 29 through the Better Bus initiative. “They cut out routes that people need, and they added routes that people don’t need. However, one said bus operators had little time to train. Bus operators said they believe people with complaints simply need time to get used to the changes.