They are reporting that cancelling a smartwatch service plan worth $10 now feels like a nightmare. T-Mobile customers complain about the struggle to cancel servicesSeveral T-Mobile users are now showing their frustration over the “useless” and “lengthy” cancellation process of their services. People who claim that they work at the company have shared online that staff performance is partly measured by how few lines they let customers cancel. Several T-Mobile customers have reported that their online services have started doing the same. Users report that when they complained about internal problems, the staff would keep offering new rewards and deals instead of simply cancelling the requested services.