Problems with ‘Letter-First’ CommunicationWhen adjusters rely only on written communication to deliver unfavorable coverage decisions, they’re essentially prioritizing speed over effectiveness. Copy and paste policy language, fill in relevant details and move to the next case. The Power of A Phone CallMaking a phone call before sending formal correspondence changes the entire dynamic of interactions. Third, it can uncover additional information that could affect your analysis—details that might never surface through written communication alone. Dual-Track Communication StrategyAn effective approach blends the personal touch of a phone call with the documentation requirements of written communication.