A Social Security Administration office building is seen on March 6 in Nashville, Tenn. (George Walker IV | AP)Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don’t have jurisdiction over the caller’s case, employees say. The latest change is part of the Social Security Administration’s ongoing efforts to bring down wait times for phone services. But in practice, she said, it delays getting an issue sorted if a caller is rerouted to a local office that can’t actually fix their problem. So, it gets a little bit cumbersome.”A spokesperson for the agency refuted the claim that callers are getting routed to offices that can’t help. It’s been a whirlwind for people.”Nancy Altman — president of Social Security Works, a group that advocates for the expansion of Social Security — said in past administrations officials would have gotten input from every level before implementing a new system.