No one wants to spend time fighting their health insurance company. Health Care Helpline helps you navigate health care system hurdles. Many types of preventive care are supposed to be covered without additional cost under the Affordable Care Act. Include any medical records or test results that support your case and a copy of the federal guidelines that show the care is a covered, preventive service. In California, for instance, many health plans fall under the jurisdiction of the Department of Managed Health Care.