And how do counselors help Rhode Islanders who contact the lifeline? Morning host Luis Hernandez talked with Joe Ash, administrative director of the 988 Call Center in Rhode Island. Interview highlights:What happens when someone calls 988? What are the reasons why someone calls 988? We let folks know that this is not only a crisis hotline, but it’s also a “warm line.” We’re here to be there to help deescalate intense crisis situations.