ZDNET's key takeawaysGreater operational resilience demands significant advances in automation. To a great degree, ever-higher expectations for operational resilience must be met by significant advances in automation -- which leading solution providers are making possible by AI and machine learning. Sean and I dove deeper into how the latest AI-powered incident management tools can help restore continuity from the chaos of unplanned disruptions. A stronger focus on resilienceI kicked things off by noting a stronger market focus on resilience, in three dimensions: operational resilience (technologies, business processes), personal resilience (people), and business resilience (strategicoutcomes). If you're serious about unlocking your operational resilience, you can watch it here.