Long delays in cooking gas cylinder deliveries may become a thing of the past, if the latest proposal by the Petroleum and Natural Gas Regulatory Board (PNGRB) comes to fruition. This revolutionary approach transforms three separate distribution silos into one unified national LPG service system,” the PNGRB said. Nearly half of all complaints recorded by the OMCs relate to cylinder delivery issues, with consumers often waiting days or even weeks beyond the currently stipulated 48-hour delivery norm. It is thus logical that they should collectively guarantee the service to every LPG customer. This approach would transform the customer experience by making the service provider boundaries invisible to the consumer during emergencies or delays,” the regulator said.