Shanghai Consumer Council criticizes auto-renewal practices on major apps

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The Shanghai Consumer Council has identified shortcomings in auto-renewal practices among 70 mobile apps and 30 short-video platforms, according to Chinese media outlet IThome. The investigation revealed that some apps failed to provide clear renewal pricing or adequately notify users before subscription renewals. Additionally, Evernote failed to notify users of renewal dates via any channel. While 47.1% of apps allowed users to cancel directly within the app, 48.6% required users to navigate external payment channels. [Shanghai Consumer Council WeChat official account, in Chinese]Related