Chinese short video player Kuaishou announced on November 28 that it will be discontinuing its refund-without-return service for merchants on its e-commerce platform, effective December 2. Kuaishou introduced the refund-without-return policy in November 2021, allowing buyers to request a refund without returning goods. Kuaishou has clarified that it is not abolishing its “Refund Only” policy. While the refund-without-return policy allowed buyers to get a refund without returning items, “Refund Only” is a more stringent policy that still requires merchants’ consent, with refunds granted only if certain conditions are met. If the item has already been shipped, merchants have a 36-hour window to process the refund request; otherwise, the system will automatically grant the refund.