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JD.com’s food delivery service faces backlash after system crash amid 618 surge
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TechNode
On May 14, JD.com’s food delivery platform experienced widespread service disruptions, with users reporting delays and unassigned orders.
In response, JD.com issued an apology, attributing the disruption to a spike in order volume during its 618 promotional campaign.
The company said the system failure was brief and has since been resolved.
This marks at least the third reported large-scale system failure for JD.com’s delivery service since April.
During a Q1 2025 earnings call on May 13, CEO Sandy Xu said daily order volume may soon exceed 20 million, a number that would require each rider to fulfill nearly 200 orders per day.
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