We suggest identifying the business rationale (the why), then the performance outcomes (success indicators), then the scenarios where performance is critical (the when), then finally figuring out the learning outcomes (what and the who). BPO Job Seekers Training Hub — a Facebook community of BPO job seekers and professionals allowing them to access free, industry-led, and bite-sized content aimed at helping unemployed and entry-level talent develop in-demand skills such as English communications, interpersonal skills, and career development. Zhihan Lee is the co-founder and Group CEO of BagoSphere, a Philippine-based education company that works with employers to develop workforce training programs, and then trains promising jobseekers to fill in-demand jobs.