Yet a popup message had instructed me to call when I tried to amend the policy online. I wanted to inform it of a biopsy I had just undergone and I now face a second £15 charge when I call with my results. A total of £30 for two phone calls to update a £75 policy seems preposterous. CW, LondonSome companies used to charge customers premium-rate numbers for calling their helplines. I put it to Staysure that its £15 flat fee was a way to circumvent the ban.