How are schools dealing with rising parental complaints?

As a new study shines a light on measures that could support schools to mitigate against rising parental complaintsAs a new study shines a light on measures that could support schools to mitigate against rising parental complaintsThe rising volume and complexity of complaints schools are handling has been a major theme in our conversations with school leaders ever since the pandemic. Other grievances relate to equality, discrimination and transgender issues (12 per cent), parental responsibility (10 per cent) and safeguarding (7 per cent). Some have introduced parental helpdesk technology and the use of an artificial intelligence-powered parental complaints portal to de-escalate complaints. New guidance on vexatious complaintsWithin the wider issue of handling complaints is the thorny subject of vexatious complaints. This makes it all the more important for school leaders to understand the root causes and be proactive in initiating change from within.