An insurance company asked for a £15 flat fee for calls to amend a policy online. Yet a popup message had instructed me to call when I tried to amend the policy online. I wanted to inform it of a biopsy I had just undergone and I now face a second £15 charge when I call with my results. A total of £30 for two phone calls to update a £75 policy seems preposterous. CW, LondonSome companies used to charge customers premium-rate numbers for calling their helplines.