CBSA self-service kiosks outage causing delays at customs in some airportsBy Canadian Press on September 28, 2025. Share this story:Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports. WestJet replied to the customer, saying that due to the CBSA system outage, customs at Toronto are at full capacity and the airport has paused deplaning until space is available. The Pearson airport warned passengers about longer-than-usual wait times at customs due to service interruption at passport kiosks at Terminals 1 and 3. Montreal’s Trudeau International Airport and Calgary International Airport confirmed they’re also experiencing the outage.