"I worked for Ulta and encountered my fair share of interesting customers. My personal favorite was an older woman looking for a hand cream that would reduce the look of wrinkles. I directed her to a product that helps with just that and recommended she try our tester. My manager explained to the lady that testers are for testing product in store only, not for taking large amounts of product home with you. Myself and the customer I was helping before being interrupted by the lady were speechless.