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Been there, done Kratt: An AI lesson from Estonia
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The Mandarin
Been there, done Kratt: An AI lesson from EstoniaIn Estonia, AI is known as Kratt, after a mythological creature that does everything its master asks of it.
And with 37% of public servants applying AI solutions in their roles, Kratt is well and truly entrenched in processes and service delivery.
Its most successful uses include AI solutions implemented by the Estonian Unemployment Insurance Fund to link jobseekers with relevant vacancies and identify people at risk of long-term unemployment.
An AI support toolbox provides practical support for agencies and organisations developing or implementing AI solutions.
Without dedicated budgets, even the most promising AI solutions risk stalling.”Service integration has also been a challenge; AI cannot simply be bolted on to existing services, Velsberg says.