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How to unlock AI’s potential for better government services
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The Mandarin
Using AI for better policy“For government, a dollar is hard to come by,” says Joana Valente, lead partner for technology and transformation, federal government, at Deloitte.
“Using AI to underpin decisions can help economists and policymakers understand complex domains and the interplay between them,” Valente says.
One overseas organisation using AI this way is the UK’s NHS, which provides medical and dental services to British citizens.
Over at Services Australia, AI is being used to make its processes faster and easier.
Both Services Australia and IP Australia participated in the Digital Transformation Agency’s whole-of-government trial of Microsoft 365 Copilot, along with 12 other agencies.