Motor insurers have changed their settlement and compensation practices after the FCA found some insurers had short-changed customers on stolen or written off vehicle claims. It means that an estimated 270,000 motorists are expected to receive £200m in compensation for historic claims that were underpaid, breaching rules on handling claims fairly. This particularly disadvantaged careful drivers who had looked after their vehicles and made it hard for them to buy like-for-like replacements. This means thousands of motorists are getting back what their car was really worth, in cases where cars have been stolen or written off. This required Direct Line Group to review five years of claims outcomes and pay redress where appropriate.