What makes the non-profits’ approach distinctive is its focus not just on flagging vulnerability, but on providing actionable context about what support individuals actually need. She argues that without proper systems to identify and support vulnerable people, society risks creating increasing exclusion:If we don't protect the most vulnerable in society, then essentially a rot sets in. This makes VRS uniquely positioned to both help identify vulnerable individuals and to signpost them to useful service. Lord explained:Because of the organizations Pega works with, because of their reach, is a gateway to allowing large financial organizations to access our data. The service also recognizes that some vulnerable individuals aren't in a position to self-identify or act on their own behalf.