Trainline has announced the launch of its Fair Play on Delay Repay campaign, which calls on the Government to reform Delay Repay rules and streamline access to compensation for delayed and or cancelled services. The ticket seller has created the new campaign in response to the existing Delay Repay claims process, which it has referred to as ‘bureaucratic and inconsistent’ and stated that it ‘frustrates travellers ‘and ‘prevents independent ticket retailers from offering ‘1-click’ Delay Repay’. Passengers want rail reform that focuses on what matters to them, and ‘1-click’ Delay Repay is a practical change the industry and government can do together. The same survey asked if participants would support the implementation of a 1-click claim process, with 85% being in favour. As a result, Trainline has launched a new petition on Change which calls on the government to allow independent ticket retailers to utilise the technology.