How technology is redefining guest experiencesWhen South Africa hosted the G20 Summit recently, its hospitality sector welcomed the world and showcased how technology is transforming guest experiences. They’re increasingly powered by intelligent digital infrastructure that connects people, systems, and experiences. Simply put, technology is redefining the hospitality industry, from booking engines to in-room automation, mobile check-ins, and real-time analytics. Looking beyond functionality, to people and the environmentYet, despite the growing reliance on technology, hospitality remains fundamentally about people. The best guest experiences blend efficiency with empathy, ensuring that while technology streamlines the journey, staff can focus on creating meaningful, memorable interactions.