Government agencies have spent a decade fortifying digital identity and securing online transactions. Having been locked out of the “digital front door,” they have pivoted to a new soft spot: the phone. Spoofed calls claiming to be from trusted agencies are surging, losses are mounting, and constituents are being conditioned to never answer the phone. This isn’t just a fraud problem; it’s a trust issue that undermines identity verification, operational efficiency and the constituent experience across the public sector. When they answer, agencies can fulfill their mission.