The Tech: The company uses a proprietary AI platform called “Lux” to automate the complex underwriting process for medical malpractice. The company uses a proprietary AI platform called “Lux” to automate the complex underwriting process for medical malpractice. For decades, medical professional liability (malpractice) insurance has been a bastion of manual labor. Breaking the Legacy MoatThe medical liability market has traditionally been protected by its own complexity. By automating the “grunt work” of underwriting, Indigo isn’t just lowering its own operational costs; it is making the broker’s life easier.