Agentic AI is reshaping enterprise customer support, and Decagon just secured $250 million to stake its claim. Decagon positions its AI-native platform as an alternative to legacy customer service systems, which it asserts force businesses into rigid workflows that fail to deliver personalized experiences. Market Context: Agentic AI's Impact on Customer ExperienceAgentic AI is reshaping enterprise customer experience, with adoption surging and budgets doubling as organizations chase efficiency gains and measurable ROI. Agentic AI Redefines CXAgentic AI — autonomous systems capable of reasoning, planning and executing complex tasks — is transforming customer experience across fintech, telecom and healthcare. Gartner predicted that by 2029, agentic AI will independently handle 80% of routine customer service inquiries, cutting operational costs by 30%.