"We apologise to customers who may have experienced confusion as a result of this issue. While the total price was displayed prior to payment, we recognise that clearer pricing information earlier in the booking journey is important for customers to make informed choices." Customers with questions about their booking can contact our customer support team through the websites contact form. Payment of a penalty specified in an infringement notice is not an admission of a contravention of the Australian Consumer Law. To share this story on social media platforms, click on the symbols below.