Rail passengers lose out on more than £80million each year due to frustrating Delay Repay process

Delayed rail passengers are losing out on more than £80million each year in unclaimed compensation due to Delay Repay frustration. Today, rail ticketing company Trainline has launched its 'Fair Play on Delay Repay' campaign in a bid to tackle the complicated claims process it says 'prevents independent ticket retailers from offering '1-click' Delay Repay'. However, train passengers booking tickets this way don't have access to the '1-click' Delay Repay claim system. This results in an estimated £80million unclaimed compensationIn a bid to push the Government to introduce better Delay Repay processes, Trainline has launched a 'Fair Play on Delay Repay' petition. But where there are delays, millions of passengers do successfully receive delay repay, with most publicly-owned operators offering a one-click service.