The Reserve Bank of India has notified the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2026, which will come into force from July 1, 2026, replacing the existing RB-IOS, 2021. The revised framework introduces tighter timelines and stronger procedural discipline to make the customer grievance redress mechanism more time-bound, efficient, and accountable across all RBI-regulated entities covered under the Scheme. One of the most significant changes under the 2026 Scheme is the reduction in the time limit for filing complaints with the RBI Ombudsman. The Scheme also prescribes stricter response discipline for regulated entities. Further strengthening enforcement, the revised framework empowers the RBI Ombudsman to proceed ex-parte in cases where a regulated entity fails to submit its response within the prescribed time.