New 'delay repay' campaign launched as rail passengers 'missing out on millions''Six minutes of form-filling after a delayed train is unacceptable'View 3 Images Delayed passengers at a station (Image: PA)A new campaign has been launched amid claims rail passengers hit by delayed services are missing out on millions of pounds in compensation. ‌Online ticket retailer Trainline, which produced the estimate, called for rail reform that 'focuses on what matters' to passengers. ‌But access to this is denied to the roughly one in four passengers who use independent ticket retailers such as Trainline. The company's chief executive Jody Ford said: "Six minutes of form-filling after a delayed train is unacceptable. But where there are delays, millions of passengers do successfully receive delay repay, with most publicly owned operators offering a one-click service.