LuxTrust provides digital authentication services used widely in Luxembourg, particularly in banking and public administration. Digital authentication and identification services used by banks and the government’s online portal were unavailable during the incident, which lasted from the afternoon of 16 December to the afternoon of 17 December. Allegrezza described the incident as “very embarrassing”, attributing it to a failure in the backup system. “I thought this is the time to allow others to step in and define a new strategic positioning,” Allegrezza said. LuxTrust has not yet announced details of the planned reorganisation or the next steps in its governance structure.