Many customers have offered to purchase, but she is a part of the store family.” — Mark R., Seneca Falls, NY“Either the good luck frog or the [official!] The entrance is a hole in the floor and a ‘Fireman’s Ladder’ (25 degree angle) actually a very steep staircase. A., Evanston, IL“A big neon sign on one of the windows that reads ‘watch and jewelry repairs on premises’ — it doesn’t work at all. '” — Marc M., Midland, TX“Nothing weird … should there be something weird? If it’s weird, shouldn’t it be removed?” — Tom D., Warren, OH“Lack of clients to buy from our showcases, three weeks to Christmas.