He directed that all published government contact details must be functional and that they be attended to during official working hours by those responsible. Public Service CS Geoffrey Ruku going through documents at his office on January 6, 2025. He stated that the department's culture of punctuality and responsiveness should be adopted across the public service. Ruku further instructed human resource managers under the Ministry of Public Service to enforce discipline and accountability among civil servants. The directive was part of broader government efforts to improve efficiency, accountability, and responsiveness in public service delivery across all ministries and state departments.