She had been placed in the facility in December 2024 following an 11-day hospital stay for pneumonia after her physicians recommended rehabilitation. "She had no pressure wounds on her body at that time," the complaint alleges. "The treatment records show that Windsor House at Canfield relied on encouraging Judy to turn and reposition in bed … not actually turning her." Before her death, staff at Windsor House allegedly failed to consistently follow the orders of Marsh's physicians and the wound care nurse. "This case reflects an avoidable and incomprehensible breakdown in basic care," said attorney Michael Hill, who represents the family, in a statement.