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Starbucks Brings Back Tiered Rewards Program
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News Archives | PYMNTS.com
Starbucks is preparing to launch an updated version of its loyalty rewards program.
Advertisement: Scroll to ContinueThe announcement follows Starbucks CEO Brian Niccol’s pledge last year to launch “significant innovations” in the company’s rewards program.
A CNBC report on the rollout notes that Starbucks has offered rewards since 2009, with transactions tied to the program making up 60% of its revenue last year.
On an earnings call, Niccol said the company recorded growth in rewards transactions and non-rewards transactions for the first time in nearly four years.
“So, two things happened: people came back to the brand, and we also drove engagement or more frequency with our existing customers,” Niccol said.