But until recently the only ones able to access these new FTTP upgrade areas were new customers (here), which meant that if an existing customer wanted to upgrade from HFC to FTTP/XGS-PON then they had to cancel and re-subscribe. However, some of ISPreview’s readers in HFC areas (i.e. A spokesperson for Virgin Media has now confirmed to ISPreview that they have “begun offering existing customers in some areas the opportunity to upgrade their services to symmetrical and gigabit packages delivered on the XGS-PON network“. This is a positive development as Virgin Media really needs the XGS-PON upgrade to do more than just sit there, doing absolutely nothing (i.e. After building, it’s important to make it as easy as possible for both new and existing customers to benefit from the newest network.