Pension savers at one of Britain’s largest retirement providers are still grappling with missing contributions and blocked accounts nearly 18 months after a failed computer system upgrade. In the aftermath of the migration, some customers found themselves locked out of their online pension accounts, while others discovered that employer contributions had vanished from their records. TRENDING Stories Videos Your SayIn each ruling, the Ombudsman concluded that Aegon had failed to properly address customer complaints, ordering a combined £2,200 in compensation. Mr McPhail added that savers often find the situation distressing, describing the inability to view pension information as “deeply unsettling”, particularly for those nearing retirement. Aegon has declined to confirm how many customers were affected by the system problems, though the provider serves around two million pension savers in total.