Unlike generative artificial intelligence, Agentic AI operates autonomously, and is capable of planning and making decisions to achieve specific outcomes. IGD’s research shows that agentic AI can already:Automate basket‑building and replenishmentCompare prices and availability across multiple retailersOptimise purchases for budget, health, and sustainability goalsComplete checkout without shopper intervention“Retailers and supplier products risk becoming invisible when AI agents build baskets,” cautioned Toby Pickard, retail futures senior partner at IGD. While AI utilisation remains low in the UK, with 3% of UK shoppers currently using AI tools for grocery shopping, the IGD warns that adoption could accelerate rapidly once trust is established. “Agentic AI won’t change everything overnight, but once shoppers trust it, convenience becomes the accelerator and habit becomes the lock‑in.”Predictions on how soon agentic AI will become mainstream in the UK vary, but some experts believe it could be as soon as the end of 2025. “The uncertainty surrounds when agentic AI will change behaviours, not if.