These essays are about the lived experiences and moments that changed how officers think, lead and serve. By Jen MossAs public safety professionals, many of us go through our entire careers wondering whether we truly made an impact on the lives of those we encountered. Because of this, our impact can often feel abstract rather than tangible, existing more in theoretical terms than in identifiable moments. That call became one of the defining moments of my career — not because it was dramatic, but because it was so ordinary. In public safety, we often underestimate the impact of those moments.