Unhappy American Airlines cabin crew staff have launched a scathing assessment of the carrier’s CEO Robert Isom following the latest financial results this week. On January 27, 2026, the Association of Professional Flight Attendants (APFA) published a statement reflecting flight attendants’ displeasure over American Airlines’ performance. The union which represents over 25,000 of the airline’s cabin crew, added: “American’s workforce is not the problem. Leadership is.”Central to the argument put forward by cabin crew staff is the perception that Delta Air Lines and United Airlines are surging ahead, leaving American Airlines a distant third. Before finally adding: “The employees at American Airlines, our passengers and the investors can no longer wait for Robert Isom and the American Airlines Board of Directors to deliver on their empty promises.