Cavanagh identified some problems that had been obvious to Comcast customers for many years: Its prices aren’t transparent enough and rise too frequently, and dealing with the company is too difficult. But the company is still losing broadband customers at a higher-than-expected rate. In Q4 2025 earnings announced today, Comcast reported a net loss of 181,000 residential and business broadband customers in the US. The Q4 2025 loss reported today is also worse than the 139,000-customer loss in Q4 2024 and the 34,000-customer loss in Q4 2023. Comcast’s residential broadband customers dropped to 28.72 million, while business broadband customers dropped to 2.54 million, for a total of 31.26 million.