Assemblymember Rick Chavez Zbur introduced the Right to Human Customer Service Act requiring large California businesses to provide human customer service within five minutes. Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. "When Californians reach out for customer support, they deserve timely, transparent access to a real human who can understand their situation and help solve the problem." "Too many Californians are stuck in an endless loop with robots when what they need is real humans offering real help," said Samantha Gordon, chief advocacy officer for TechEquity. "By putting common-sense guardrails on automated customer service, California can ensure technology works for people — not the other way around."