Although the suspension notice stated that the firm remains accountable to the clients whose applications were processed before the ban, affected individuals say no refunds or clear resolutions have followed. Across different batches, clients say they pad amounts ranging from several hundred thousand Ngultrum to several million, depending on the programme. Several affected individuals say other consultancy firms now refuse to take up their cases because of visa bans linked to forged documents. “When we try to apply elsewhere, we have to explain that we were scammed,” says one of the affected clients. Waiting for accountabilityFor the affected clients, the closure of the firm has brought little relief.