However, during her stay, Simone engaged in racial abuse against Qi and submitted multiple negative reviews upon checkout last month. The negative reviews led to multiple bookings being cancelled and a financial loss of $5,519 (£4,000). Airbnb Forced to Ban SimoneInitially, Airbnb refused to ban Simone, advising Qi to 'post a professional public response to address the feedback.' During the incident with Qi, Simone began by posting negative reviews about the cold temperature inside the flat. Despite overwhelming evidence of racist abuse, Airbnb initially refused to remove the negative reviews.