They are called to help people with disabilities and their families navigate “the most serious, most difficult circumstances imaginable,” Aronsohn’s annual report said. “Not a single day goes by without someone contacting us about an allegation of abuse and neglect,” Aronsohn said. Aronsohn called the law a “good start,” but he knows that state investigators too infrequently confirm abuse and neglect have occurred. “I continually hear from thousands of families about the crucial impact of the Ombudsman’s office and Paul’s dedication. For many families it is the only place for them to turn to for help,” Miller said.