The Income Tax Gazetted Officers’ Association addressed the Central Board of Direct Taxes highlighting persistent and escalating failures in the ITBA platform that have severely disrupted tax administration. Officers and staff are compelled to spend disproportionate time resolving technical issues, directly affecting the quality and timeliness of assessments, penalties, rectifications, and appellate-effect orders. Income Tax Gazetted Officers’ AssociationPresidentARAVIND TRIVEDI(7599101090)trivediaravind@yahoo.co.inSecretary GeneralBHASKAR BHATTACHARYA(8902198888)secgenitgoachq@gmail.comDate: 27-01-2026ToThe Chairman,Central Board of Direct Taxes,North Block, New Delhi. A substantial part of man-hours of officers and staff members is being consumed in pursuing resolution of major technical issues through the ITBA help desk. Incidents have been logged in the helpdesk, but no resolution of the problem has been made from the ITBA helpdesk and same had to be escalated.