Intermediation NowThe issue is AI putting up a barrier between the company and its customers. With an AI assistant, it’s entirely possible to use Tailwinds without ever visiting the maker’s web site or using the docs. But in the shining future when agentic AI is everywhere, an AI would be doing all this. “AI, I want a savings account with a minimum of X% interest that doesn’t require more than $X000 to open”. AI is poised to insert itself between vendor and buyer, service provider and customer, human endeavor and human being.