On today’s episode of Driving Solutions, CarNow Co-founder Tim Cox explains how dealers can cut through tech noise, protect margins and capture missed sales and service opportunities. Success and profitability will hinge on disciplined processes, performance-focused strategies and the integration of AI with human engagement. Despite advances in AI, customers continue to value human interaction. CarNow combines AI tools with a live BDC operating 24/7 to support both sales and service departments. Training focuses on maximizing existing tools and refining small process adjustments to significantly improve lead-to-close conversion rates.