The voice-based ordering agent developed by SoundHound AI is already in operation at numerous Five Guys locations. US-based burger chain Five Guys has broadened its collaboration with voice and conversational AI technology provider SoundHound AI. The voice-based ordering agent developed by SoundHound AI is already in operation at numerous Five Guys locations and has handled more than one million guest interactions. Five Guys CIO Zerrick Pearson said: “We’re always looking for ways to innovate and make the guest experience as smooth and convenient as possible. SoundHound AI chief product officer James Hom said: “Five Guys is a forward-thinking partner that continues to raise the bar on what the ordering experience can be.