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Directing the dual workforce in the age of AI agents
['Kathy Gibson']
IT-Online
The challenge facing today’s leaders is not simply adopting new technology but architecting an entirely new operating model where humans and autonomous AI agents work in concert.
The question is no longer whether AI agents will reshape work, but whether leaders can develop the new capabilities required to direct this dual workforce effectively.
This role is governed by five core principles that define how AI agents should be structured, deployed and optimised within organisations.
The shift towards dual workforce management is already reshaping executive priorities and relationships.
The role of director of the dual workforce is not aspirational but necessary, grounded in principles that govern effective agent deployment.